Shipping policy

Shipping and Delivery Policy

This policy explains collection and delivery arrangements for courier-service bookings with Jbenedict Courier Services.

Service coverage

Service availability depends on the collection address, destination, parcel details, and requested delivery service. We will confirm whether we can serve your route before accepting your booking. Do not assume nationwide, international, same-day, or next-day delivery is available unless expressly confirmed for your booking.

Booking and collection

Please provide complete sender and recipient names, addresses, contact details, parcel contents, weight, dimensions, and any special handling requirements. Before you complete your booking, we will communicate the expected booking-processing time, collection window, estimated delivery timeframe, and applicable fees. Collection is subject to booking confirmation and the arrangements agreed with you. Please have the parcel securely packed and ready at the agreed collection time.

Delivery timeframes

The delivery estimate for your selected service will be provided before you complete your booking. Estimates depend on the route, collection schedule, parcel requirements, and service availability. Delivery times are estimates unless we expressly confirm a guaranteed service. Traffic, severe weather, holidays, access restrictions, and other disruptions may affect collection or delivery. We will notify you of significant delays or changes when reasonably possible and discuss the available next steps. Nothing in this policy limits remedies available under applicable law.

Courier fees and additional charges

The courier-service fee will be shown or communicated before booking confirmation. Fees may vary according to the route, parcel weight and dimensions, and requested service. Any additional charge for special handling, address changes, re-delivery, or return-to-sender services will be explained and agreed before that service proceeds. If an international shipment is expressly accepted, we will explain any known customs arrangements and responsibility for applicable duties, taxes, or import charges before you complete your booking.

Packaging and restricted items

The sender is responsible for packaging suitable for the contents and normal transportation. Fragile, perishable, high-value, or special-handling items must be disclosed before booking and accepted by us. We do not accept illegal goods or items prohibited from transport by law. Regulated or hazardous items must not be booked without our express confirmation that lawful transport is available. Declaring a parcel's value does not automatically provide insurance; any coverage must be expressly agreed.

Delivery updates

Keep your booking reference for any delivery inquiry. For status updates, contact us using the email below and include your booking reference. Where a tracking facility is available for your selected service, we will provide the relevant details after the shipment is registered.

Receiving your parcel

Please ensure the recipient's details are correct and that the recipient or an authorized person is available to receive the parcel. A signature, acknowledgment, or other appropriate delivery record may be requested. Any personal information collected for delivery will be handled in accordance with our Privacy Policy and applicable law.

Unsuccessful delivery and return to sender

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or access is restricted, we will contact the sender or recipient where reasonably possible to agree on the next step. Re-delivery or return-to-sender arrangements and any applicable charges will be explained before proceeding. We will not charge an additional courier fee to correct a delivery error caused by us. Undeliverable parcels will be handled according to applicable law and the arrangements agreed with you.

Lost, damaged, or delayed parcels

Report a missing, damaged, or significantly delayed parcel as soon as possible. Include your booking reference, a description of the issue, and any available evidence, such as photographs and proof of contents and value. Keep damaged packaging while we investigate. We will review the issue and communicate an appropriate resolution under applicable law and any shipment or insurance terms agreed at booking. A refund of courier fees and a claim for the parcel's contents are separate matters.

Cancellations and refunds

Contact us promptly if you need to cancel or change a booking. Eligibility for a refund depends on whether service has begun, the work already performed, the terms agreed at booking, and applicable law. Refer to our published Return and Refund Policy, where available, for further details.

Contact

For booking, collection, or delivery concerns, email Jbenedict Courier Services at johnbenedictbadoy0@gmail.com.