Refund policy

Return and Refund Policy

This policy applies to courier-service bookings with Jbenedict Courier Services. Because courier services are not physical products, standard product returns and exchanges do not apply. Returning a parcel to its sender is a separate delivery arrangement, not a return of the courier service.

Cancellations

If you cancel before your parcel has been collected and before the courier service has begun, you are eligible for a full refund of the courier-service fee. Contact us as soon as possible to request cancellation. Once collection or delivery services have begun, cancellation and any refund will depend on the work already performed. We will explain any charges for services already provided before confirming the cancellation.

Service failures and incorrect charges

If we cannot provide a booked service and no service has begun, we will refund the courier-service fee. If a service is incomplete, significantly delayed, or incorrectly performed, contact us so we can investigate and offer an appropriate remedy, which may include re-delivery or a full or partial refund, depending on the circumstances and applicable law. Duplicate payments and verified overcharges will be refunded.

Lost or damaged parcels

Please report a missing or damaged parcel as soon as possible. Include your booking or tracking number, a description of the issue, proof of the parcel's contents and value where available, and photographs of any damage to the parcel or packaging. Please keep the packaging while we investigate. A refund of courier fees and a claim for the value of parcel contents are separate matters. Any compensation for parcel contents will be assessed under applicable law and any shipment terms or insurance coverage agreed at booking. This policy does not guarantee reimbursement of the parcel's full value.

Return-to-sender arrangements

Contact us before arranging a return-to-sender delivery. We will confirm the arrangements and any applicable charges before proceeding. Where a return or re-delivery is required because of an error on our part, we will not charge you an additional courier fee to correct that error.

How to request a refund

Email johnbenedictbadoy0@gmail.com with your booking or tracking number, proof of payment, the reason for your request, and any supporting evidence. We will review your request and notify you of the decision and the reasons for it.

Refund processing

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund. If your original payment method cannot receive the refund, we will agree on an alternative method with you. If more than 15 business days have passed since approval and you have not received your refund, please contact us at johnbenedictbadoy0@gmail.com.

Your legal rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws, including those of the Philippines.